Frequently asked questions
Thank you for visiting our Frequently Asked Questions section. If you can’t find the answer to your question, we are always happy to help!
Do you offer Emergency services?
we DO NOT offer emergency services.
Does your company have a license and insurance?
Yes, we are a licensed commercial general contractor with $5 million in insurance coverage.
Do you use subcontractors?
Yes, we may engage subcontractors for specialized tasks or services that require specific expertise or licensing.
We carefully select subcontractors based on their expertise, track record, and ability to meet our quality standards. Our collaborative approach ensures that we have a skilled team in place to deliver exceptional results on every project.
Am I allowed to choose my own architect and interior designer?
At Jericho, we value collaboration and understand the importance of personal preferences. While we have a team of skilled architects and interior designers, we are open to working with your preferred professionals if it aligns with the project requirements and meets necessary standards. Our aim is to bring your vision to life and create a space that reflects your unique style and preferences.
Can I hire my own subcontractors and buy my own materials?
While we generally work with our own team and trusted specialty contractors to ensure quality and consistency, we are open to discussing your specific needs and preferences. However, we do encourage our clients to let us manage the construction process to ensure everything is coordinated and runs smoothly
What is your approach to Project management?
At Jericho, we follow the Project Management Institute (PMI) approach to project management. This involves clearly defining project goals, establishing a detailed plan, assigning responsibilities, and monitoring progress throughout the project. We prioritize open communication with our clients and stakeholders, providing regular updates on project status and addressing any concerns or issues promptly.
We also utilize a variety of communication channels, including meetings, emails, and construction management software, to ensure that all parties are on the same page and informed every step of the way.
How do you ensure the project stays within budget?
At Jericho, we understand the importance of staying within budget. We start by conducting a thorough analysis of the project requirements and provide you with a detailed estimate. We work closely with you throughout the project to ensure that any changes or adjustments are discussed and approved before proceeding. Our team has extensive experience in managing costs and finding creative solutions to stay on budget without compromising quality. Additionally, we use a cloud-based construction management tool to track expenses, progress and any changes, providing you with transparency and accountability throughout the project.
Will you provide a detailed proposal and contract?
Absolutely. At Jericho, we believe in transparency and clear communication. We will provide a detailed proposal and contract outlining the scope of work, timeline, budget, payment schedule, and any other pertinent details of the project. This ensures that all parties are on the same page and helps to avoid any misunderstandings or surprises along the way. We want to make sure that you feel fully informed and confident in the work we will be doing for you.
How do you handle cleanup and disposal of construction debris?
As a responsible contractor, we prioritize keeping the construction site clean and safe throughout the project. Our team ensures that all debris is disposed of properly, and we leave the site in a clean and presentable state at the end of each workday. We also conduct a thorough cleanup at the end of the project, leaving you with a newly renovated space that is ready to be used.
What is your policy for resolving disputes or issues during the project?
Our policy is designed to ensure fair and timely resolution while maintaining open communication and preserving positive working relationships.
Can I make changes to the project once it has started?
Yes, we understand that changes may be necessary or desired once a project has started.
If you wish to make changes to your project, we encourage you to discuss them with our team as soon as possible. We will assess the feasibility of the requested changes and provide you with a clear understanding of any associated impacts, such as adjustments to the timeline or additional costs.
Do you have experience working with permits and inspections?
Yes, we have experience with permits and inspections. We know how to obtain the necessary permits and coordinate inspections to comply with building codes and regulations.
Do you provide a warranty on the work?
Yes, we provide 1-year warranty on our work. We take pride in the quality of our craftsmanship and we stand behind our work. Additionally, we use high-quality materials and work with experienced subcontractors to ensure that our work meets or exceeds industry standards.
What is your process for final inspections and approvals?
Our process for final inspections and approvals is thorough and comprehensive. We will work with you and the local authorities to ensure that all necessary inspections and permits are obtained and that the work is completed to code. We will also provide a final walkthrough to ensure that you are satisfied with the completed project and address any outstanding issues or concerns. Our goal is to ensure that the project meets all requirements and exceeds your expectations.
What sets you apart from other general contractors in the industry?
As a general contractor, we differentiate ourselves in several ways. Firstly, we have a team of highly skilled and experienced professionals who are dedicated to providing exceptional service to our clients. Secondly, we utilize the latest technology and techniques to ensure that our projects are completed on time, within budget, and to the highest quality standards. Additionally, we prioritize open and transparent communication with our clients throughout the entire process, from initial consultation to project completion. We understand that every project is unique, and we take the time to understand our clients’ specific needs and goals, tailoring our approach accordingly. Finally, we are committed to sustainability and eco-friendliness, seeking out environmentally responsible materials and practices wherever possible.
How do you handle delays or setbacks during the project?
In the event of delays or setbacks during the project, we take a proactive approach to address the situation. Our team will assess the cause of the delay, communicate with you promptly, and develop a plan to mitigate the impact on the project timeline.
Can you provide references or examples of past projects?
Certainly, we would be happy to provide references and examples of our past projects. We believe that our work speaks for itself and we take pride in the high level of quality and customer satisfaction that we consistently deliver.
Additionally, we encourage you to see the featured projects in our website, read our online reviews and ratings from past clients to get a better sense of our reputation in the industry. Our goal is to build long-term relationships with our clients and we believe that providing transparent access to our past projects and references is an important part of that process.
How do you handle working in occupied spaces?
When working in occupied spaces, we prioritize the safety and comfort of the occupants. We communicate with them, control noise and dust, plan work schedules to minimize disruptions, and follow strict safety measures. Our goal is to ensure a smooth and respectful construction process.
What is your process for project closeout?
How do you handle noise and disruption to nearby businesses or residents?
We communicate, use noise control measures, follow local regulations, and address concerns promptly to ensure a considerate and respectful approach.
Can you provide a detailed assessment of the building’s exterior condition?
Certainly, we can work with our trusted partners such as architects and engineers to provide a detailed assessment of the building’s exterior condition.
Terminologies: renovation, remodeling, renewal, build-out and construction
Renovation is the process of updating or improving an existing building or property.
Remodeling involves significant changes to the structure or layout of a property.
Renewal is the process of updating the aesthetic appearance of a building or property.
Build-out refers to the process of finishing the interior of a commercial space to meet the specific needs of the tenant.
Construction involves building new structures from scratch.